The electronic health record (EHR) has been introduced in to the Nigerian Health care System and is gradually being deployed within health care organizations to improve the safety and quality of care provided. The integration of the EHR into clinical workflow has become expedient and must be taken into consideration in order to optimize the process of delivering the best healthcare possible. One could imagine all the time that goes into printing, sorting, arranging and screening of documents and other patients’ records, giving out prescriptions and following up on patients in case the dosage changes, storage of drugs and laboratory equipment, client billing and accounting etc. Indeed, the need to integrate it into hospital workflow has never become so essential in that it immediately enhances operations and thereby satisfying all stakeholders. It achieves this by removing all the hassles and bottlenecks out of clinical process and providing a lean and highly effective hospital.
It is expected that Clinicians spend majority of their time providing direct care to patients, and the EHR is expected to increase this patient interaction time and consequently the quality of care delivered. EHR like Clinical comes with a mobile App which further ensures continuous interaction between caregivers and the patient. Provision of adequate care requires proper documentation of clinical information as an intrinsic aspect of routine clinical activity and is essential from both professional and legal standpoints. The EHR is the perfect fit into the routine of clinical practice and recognized essentially for time efficiency. Physicians and hospitals should implement EHRs because they offer significant advantages over paper records. They increase access to medical information, and allow different care givers to obtain patient’s medical history once adequate authorization has been obtained.
O’sigla Resources, a fast growing IT company in Lagos, Nigeria has developed an EHR suite called Clinical and it is already being deployed across healthcare organizations in Nigeria. It is time to take your hospital’s health care process/ delivery to the next level. Contact us today and get started. It is purely healthcare delivery simplified.
Patient engagement is simply Care Providers and patients working together to improve health. A patient engagement in healthcare contributes to improved health outcomes, and with the series of support systems available such as EHRs, information technologies can support patient engagement. Patients want to be engaged in their healthcare decision-making process, and those who are engaged as decision-makers in their care tend to be healthier and have better outcomes.
The world has gone mobile! More than 2 billion of the world’s population uses a Smartphone and it is such that most check their Smartphone every 5 minute or less. EHR such as Clinical has taken advantage of this in that it comes with a Mobile App; this further fosters Patient engagement. For instance, allowing patients to do tasks through a Mobile App makes it easier for patients to make an appointment. Health alerts pertaining to individual patient is also provided. This results in overall health awareness, better treatment adherence and better care outcomes.
Patient online portal is an integral part of Clinical EHR. It lets patients access their medical records anytime. This patient portal provides patient workflow that not only gives patient access to their medical history, but also allows them to better manage their healthcare through:
- Making appointments
- Requesting a prescription refill
- Completing intake forms prior to a visit
- Paying bills online
- Receiving health alerts
- Messaging/emailing their care giver
Having easy access to all these tasks online, in one place, means the patient is more likely to visit the portal. Being able to message their physician instead of waiting for an appointment is an incredible benefit for patients.
In this digital age, the healthcare industry has a huge opportunity to improve patient engagement and make patients more empowered managers of their care. Adopting Clinical software will definitely help improve this. Since, health care institutions take patient engagement seriously; therefore any system that further enhances this is of utmost importance.
Improved queue management has become a necessity as long queues have become ubiquitous at most healthcare facilities. Service centres like the pharmacy, outpatient clinic and laboratories frequently have to deal with several waiting patients, causing patient discomfort and resulting in poor healthcare outcomes.
Given the negative consequences of poor queue management within healthcare facilities, a systematic approach to handling queues is required in order to increase efficiency of all patient service centres within an hospital.
Adopting Clinical EHR for Efficient Queue Management
Clinical software vastly improves patient waiting times and enhance healthcare experience by engaging patients with timely feedback, thereby simulating the personal attention that patients expect. There are several inbuilt features within the Clinical software that ensures that your hospital runs free of operational bottlenecks.
- Flow Management: From the outpatient clinic, to the consultation room and other service areas, Clinical software constantly provides patients with information about what to do next on their mobile devices through push messages and SMS
- Estimated Waiting Times: Clinical notifies patients of their expected waiting time for each service centre they need to visit. This appeals largely to their emotional disposition towards waiting, as patients already know how long they may have to wait to access the service.
- Appointment Reminders: Missed appointments largely impedes progress, especially during therapies that involve multiple visits by a single patient. Clinical reminds doctors and patients of their coming appointments, and even reminds patients to take prescribed drugs when due.
- Electronic Billing & Payment: Clinical includes automatic billing and an online payment feature that helps to reduce or totally eliminate queues at the billing /accounting office of the hospital
- Emergencies: Clinical takes emergency patients into account. They are given their deserved priority, and already waiting patients get a notification about this. Feedback is everything, this prevents undue agitations among waiting patients
Adopting Clinical software will definitely eliminate the queues at any health care facility and improve efficiency. Since, health care institutions are patient-centric, therefore streamlined and comfortable patient experiences are key for every health practice.
We all understand the need and importance of a hospital in our lives. It is a place where we get treatment to the various types of illnesses we have. So, it is important that a hospital should be well-maintained and organized in order to provide the treatments in an appropriate way. Knowing this fact, some hospitals have included a Hospital management system for better operation, control and management while some are considering it.
Getting a software system is not the challenging part but getting an excellent Hospital Management System. Thus, it is important that one should have a clear vision that what qualities you are expecting from a robust and integrated software system and what type of system you are going to set up.
User-friendly solution: It is a necessary aspect which couldn’t be ignored in the procedure of a software system. There will be no distinction between task performed by a hospital management system and the work done manually, if you get an application that is not user-friendly
Cost-Effective: It is the better point you should have to keep in your mind at the time of buying the system. The solution must be cost-effective as no one wants to invest money in an expensive system. So, you must look for the incorporated health care application which would be the significance for your invested money.
Fully Integrated system: In a Hospital Management System , there are a number of tasks to do including reception & front-desk management, staff scheduling, appointment & queue management, patient history, billing, pharmacy etc. It is very difficult to perform all activities manually and the hospital requires such a remedy which can fix all the functional problems.
It’s disheartening that several hospitals still do not use good medical software. I visited the hospital recently as I had a health situation that was mild but required urgent attention. My first dilemma was, I was asked to produce my registration card or I would not be treated. I had come over from the office and didn’t have it with me. It took almost an hour for the hospital staff to find my records and verify that I could see the doctor. I had a rough time at the hospital that day and I’m not alone. As patients, we are largely familiar with the hassle we go through in search of befitting healthcare.
Most hospitals in Africa and indeed all around the world still struggle to deliver effective healthcare with the speed and urgency it requires. Medical staff work relentlessly round the clock, sleep deprived, yet with many stones unturned.
Incidences involving lost medical records, misplaced/substituted test results, unclear drugs prescription and much more have become ubiquitous and continue to plague the medical practice. This indeed calls for concern as health related issues should never be toyed with. Hospitals, Clinics, Laboratories, Pharmacies and other medical establishments need a stable and reliable workflow management system at the core of their operations. This easily makes them more effective and improve health care services.
There are several Medical/Hospital workflow/administration system available in the market but many of them are either outdated by current technological and medical standards or not robust and inclusive enough to cater for all stakeholders. Clinical EHR however, is a state of the art solution that involves and interfaces all healthcare stakeholders including patients and paramedics in a convenient manner.
Clinical EHR Medical Software – The Intervention We Need
- Accessibility: Clinical EHR is cloud based and is accessible anywhere with any web enabled device
- Speed: Records are just a click away. Patient records can be found easily using the search feature
- Feedback: When doctors request for a test, they often do not know the result till the patient returns for a review. Test results are immediately delivered to the requesting medical staff and in certain cases the patient, meaning that where patient needs immediate intervention, it will not be delayed
- Appointments: Patients can book appointments on the mobile app. Queues and estimated waiting time is advised to the patient based on historical data
Clinical EHR should indeed be embraced by all the medical institutions in Africa and beyond. Acquisition is easy and it is indeed the best medical software out of Africa.